Policies & Procedures
All quotes and orders are subject to change until a firm order is placed and payment is received.
Your credit card will not be processed until we've reviewed your order and ruled out any errors (including shipping rates) or further issues. In the case of suspected error, we will contact you and we will never charge you more than what was published at the time of your submittal. However, if you add additional items to correct errors, you will be charged the difference from the original order.
Shipping and Handling
Shipping is available in the continental United States and Canada. At this time, no shipments to Alaska or Hawaii. Most items fall outside the restrictions of small parcel shippers such as UPS or Fed Ex, and will be shipped via LTL (less than truckload) common carrier. Many items are large and may require special delivery and/or unloading arrangements. It will be your responsibility to make and pay for those arrangements, either with the carrier, or an outside agency.
Damaged or Shorted Merchandise
Please inspect your shipment, including inside your boxes for damage or shortages before signing the shipment documents and accepting the delivery. If your order arrives damaged or short, obtain an exception number from the truck driver, refuse any damaged items at time of delivery, and call 1-800-843-3336 within two days. If you accept, or do not clearly notate problems prior to the driver leaving, you may be responsible for losses.
Product in the original un-opened packaging can be return. Customers will be responsible for freight charges associated with the return and a 20% re-stocking fee applies once the product is inspected and approved for credit. Please call for further details.
State & Local Laws
Please note that compliance with state and local codes and laws regarding installation or use of any items on this web site, including, but not limited to those in regard to ventilation, insulation, membrane wraps and vapor barriers are solely the responsibility of the purchaser. All necessary safety precautions and measures must be followed before, during and after product installation and is the responsibility of the purchaser and their work staff. EverlockHomeSupply is not liable for any claims or injuries that may result before, during and after the installation process.
Coupon Redemption Rules & Restrictions
Only one coupon can be redeemed per order. In all cases, if multiple coupons can be utilized and if the website allows them during check out, Everlock Home Supply reserves the right to cancel the use of the lesser coupon.